Return Policy

14 Day Guarantee
If our software fails to work properly for you and we cannot solve your technical challenges during the 14 days following your purchase, we will refund 100% of your purchase price if you decide to discontinue using it.

Ordering Error
If you have made errors entering your personal information on the order form, please do not reorder the product again. In case of order duplicate, please contact our Customer Support. Include your order number (Invoice number) in the request. If you order our product by mistake, there will be no refunds given.

If you did not receive the Registration Code or Full Version
After your payment has cleared, an email will be sent to you with the registration key to unlock the software. This information should be emailed to you in 1 hour after purchase. If you didn’t receive the registration message from us within 12 hours, it usually means that the email message that we sent to you was lost because of some technical problems with one of the mail relay servers, or could not be delivered to your mailbox. Also, quite frequently the problem is with misconfigured SPAM filters, whenever they detect words like buy or order in the message body or subject, they block it. Please contact our Customer Support about this problem. In case if you did not request the registration letter re-send in 24 hours, there will be no refunds given.

How do I reach Customer Support?
To reach Customer Support please email: support/at/beicelectronics.com. Be sure to include your order number (Invoice number) or other reference information.